Privacy Policy

Effective Date: February 1, 2026

At Tuffex, we are committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our digital platforms, services, and website tuffex.store.

1. Information We Collect

We collect certain information to efficiently provide services to our global machinery partners and maintain the reliability of our digital infrastructure.

• Direct Information: Name, corporate email address, phone number, and company details provided during inquiries, account registration, or order placement.
• Technical Data: Information such as IP addresses, browser types, device information, and usage patterns collected through cookies and analytics tools to improve website performance and stability
• Order & Logistics Data: Information required for procurement and delivery of machinery components, including shipping addresses, machinery specifications, and related order details.

2. How We Use Your Information

Your information is used to support operational efficiency and service reliability across our platform. This includes:

• Processing and fulfilling machinery parts orders with our 99.9% accuracy standard
• Integrating with enterprise SAP systems through secure APIs for real-time inventory tracking and automated invoicing
• Communicating technical updates, maintenance cycles, and infrastructure project consultations
• Improving website functionality, digital performance, and hosting stability

3. Data Integration and SAP Security

Tuffex integrates with enterprise SAP APIs using secure and industry-standard protocols.

• Data exchanged between our web platform and SAP environment is encrypted
• Secure authentication tokens are used to control access to operational data
• Only authorized Technical Operations personnel are permitted to access sensitive system information

These safeguards ensure that inventory data, procurement records, and client information remain protected

4. International Data Transfers

As a global provider serving partners in multiple international markets, your information may be processed or stored in regions where our infrastructure, regional hubs, or hosting providers operate.

Tuffex ensures that all international data transfers comply with applicable data protection laws and security standards, maintaining consistent protection regardless of jurisdiction.

5. Third-Party Disclosure

Tuffex does not sell or trade personal or corporate information. Information may only be shared with trusted third-party partners strictly necessary to complete operational processes, including:

• Logistics and shipping providers
• Financial institutions for payment processing
• Secure infrastructure or hosting providers

6. Your Rights

You have certain rights regarding the information we maintain about you. These include the right to:

• Request access to personal data we hold about you
• Request corrections to inaccurate or outdated technical or contact information
• Opt out of non-essential communications while maintaining access to technical support and operational updates

Requests can be submitted through the contact information listed below.

7. Contact Us

For any questions regarding this Privacy Policy or our data handling practices, please contact:

Tuffex Privacy Team
Email: privacy@tuffex.store
Regional Hub: L20-01 & 06, 20th Floor, One West – West Block, Nanakramguda, Hyderabad, Telangana – 500008, India

Tuffex reserves the right to update this policy as our digital infrastructure evolves.