Terms And Conditions

Effective Date: February 1, 2026

Welcome to Tuffex. These Terms & Conditions ("Terms") govern your access to and use of the Tuffex website [tuffex.store] and our procurement services. By accessing our platform or placing an order, you agree to be bound by these Terms.

Supply of TUFFEX® Undercarriage Spare Parts

1. Applicability

These General Terms and Conditions (“Terms”) apply to all quotations, sales, supplies, and deliveries of TUFFEX® undercarriage spare parts by Innovative Infra Mining Solutions (IIMS) or its authorized affiliates (“Supplier”) to the purchasing entity (“Buyer”).

These Terms apply to:

1. Business entities acting in the course of commercial or professional activities.
2. Government bodies, public sector undertakings, and statutory organizations.

Any terms or conditions of the Buyer that conflict with or differ from these Terms shall not apply unless expressly agreed in writing by the Supplier.

2. Definitions

For the purpose of these Terms:

“Parts” means TUFFEX® undercarriage components including but not limited to:

• Track Chains
• Track Shoes
• Track Rollers
• Carrier Rollers
• Idlers
• Sprockets
• Segments
• Pins and Bushes
• Cutting Edges
• End Bits
• Cutting Blades

“Contract” refers to the accepted quotation, purchase order, or supply agreement between the Supplier and Buyer.

3. Order Acceptance

1. All orders placed by the Buyer shall be subject to acceptance by the Supplier.
2. A contract shall be deemed concluded when:
   • The Supplier issues an order confirmation, or
   • The Supplier dispatches the goods.
3. Orders once accepted cannot be cancelled or modified without written consent from the Supplier.
4. The Buyer is responsible for providing correct machine model, part number, or technical specifications at the time of order placement.

4. Scope of Supply

1. The Supplier shall supply TUFFEX® undercarriage spare parts as specified in the quotation or purchase order.
2. Supply may include:
   • New spare parts
   • Replacement components
   • Optional technical guidance or installation assistance where agreed.
3. Parts are supplied based solely on the information provided by the Buyer including:
   • Equipment model
   • Part numbers
   • Drawings or specifications
4. The Supplier shall not be liable for incompatibility or incorrect part selection where the equipment has not been inspected by the Supplier.

5. Pricing and Payment Terms

1. Prices shall be as stated in the Supplier’s quotation or invoice.
2. Unless otherwise agreed in writing:
   • Prices are exclusive of taxes, duties, and freight charges.
3. Payment shall be made within the agreed credit period mentioned in the invoice.
4. In case of delayed payment:
   • The Supplier reserves the right to charge interest on overdue amounts.
   • The Supplier may suspend further deliveries until outstanding payments are settled.

6. Delivery and Dispatch

1. Delivery timelines shall be mutually agreed in writing.
2. Delivery schedules are subject to:
   • Availability of materials
   • Manufacturing schedules
   • Logistics and shipping conditions
3. The delivery obligation shall be deemed fulfilled once:
   • Goods leave the Supplier’s warehouse, or
   • Dispatch readiness is communicated to the Buyer.
4. Partial deliveries may be made unless otherwise agreed.
5. Delivery dates are estimates and may vary due to operational or supply chain conditions.

7. Transfer of Risk

1. Unless otherwise agreed, delivery shall be on Ex-Works (EXW) basis.
2. Risk of loss or damage transfers to the Buyer when:
   • The goods leave the Supplier’s premises, or
   • The goods are handed over to the carrier.
3. This applies even if transportation or insurance arrangements are made by the Supplier on behalf of the Buyer.

8. Inspection of Goods

1. The Buyer shall inspect the delivered Parts immediately upon receipt.
2. Any visible damage, shortage, or incorrect supply must be reported to the Supplier within 7 days of delivery.
3. Failure to notify within this period shall be deemed acceptance of the delivered goods.

9. Warranty – TUFFEX® New Parts

1. TUFFEX® undercarriage spare parts are warranted against manufacturing defects in material and workmanship for:

12 Months or 1000 Operating Hours (whichever occurs earlier) from the date of delivery or commissioning.

2. Under this warranty, the Supplier may at its discretion:
   • Repair the defective part, or
   • Replace the defective component.
3. Warranty claims must be submitted in writing along with:
   • Invoice details
   • Machine details
   • Operating hours
   • Description of failure
   • Supporting images if available.

10. Warranty Exclusions

The warranty shall not apply in cases involving:

• Normal wear and tear of undercarriage components
• Operation in abrasive or high-impact environments beyond design limits
• Improper installation or incorrect alignment
• Incorrect track tensioning
• Use of incompatible or non-standard mating components
• Equipment overloading or misuse
• Inadequate maintenance or lubrication
• Unauthorized modification or repair
• Damage due to accidents, improper storage, or handling.

Unless explicitly agreed, used or reconditioned parts are supplied without warranty.

11. Return and Exchange Policy

11.1 Core Return (Exchange Parts)

Where exchange pricing is offered:

• A repairable used component (“core”) must be returned within 14 days at the Buyer’s cost.
• Failure to return the core will result in invoicing the Buyer at new part price.
• Returned cores must be complete and not excessively damaged.

11.2 Return of Unused Parts

• Prior written approval from the Supplier
• Parts must be unused and undamaged
• Returned in original packaging
• Returned within 14 days of delivery

Restocking charges of up to 20% may apply. Certain low-value or special-order parts may be non-returnable.

12. Intellectual Property

1. TUFFEX®is a proprietary brand of Innovative Infra Mining Solutions (IIMS).
2. All trademarks, product designs, and technical documentation remain the intellectual property of the Supplier.
3. The Buyer shall not reproduce, distribute, or misuse the brand or product identity without prior written consent.

13. Retention of Title

1. Ownership of supplied goods shall remain with the Supplier until full payment has been received.
2. In case of payment default, the Supplier reserves the right to:
   • Recover the supplied goods, and
   • Suspend future deliveries.
3. The Buyer may resell goods in the ordinary course of business but assigns receivables from such sales to the Supplier until full payment is made.

14. Limitation of Liability

1. The Supplier’s liability shall be limited solely to repair or replacement of defective Parts.
2. The supplier shall not be liable for:
   • Equipment downtime
   • Loss of production
   • Loss of profits
   • Indirect or consequential damages
   • Installation or removal costs unless specifically agreed.
3. The Supplier’s total liability shall not exceed the invoice value of the supplied goods.

15. Force Majeure

The Supplier shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters
• War or civil unrest
• Labor strikes
• Government restrictions
• Transport disruptions
• Supply chain interruptions.

In such circumstances, delivery timelines shall be reasonably extended.

16. Governing Law and Jurisdiction

1. These Terms shall be governed by the laws of India.
2. Courts located in Hyderabad, Telangana shall have exclusive jurisdiction over any disputes.
3. The Supplier reserves the right to initiate proceedings at the Buyer’s place of business where legally permissible.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

18. Amendments

The Supplier reserves the right to modify or update these Terms from time to time. Updated terms shall be effective upon publication or communication to the Buyer.

19.Acceptance of Terms

Placement of a purchase order, acceptance of quotation, or receipt of goods from the Supplier shall constitute full and unconditional acceptance of these Terms and Conditions.

20. Contact Information

For legal inquiries or clarification on these Terms, please contact:

Tuffex Legal Department
Email: legal@tuffex.store
Address: L20-01 & 06, 20th Floor, One West – West Block, Nanakramguda, Hyderabad, Telangana – 500008, India

By using this site, you acknowledge that you have read and understood these Terms & Conditions.